PRIVACY POLICY

This Privacy Policy explains how Aurven Travel Commerce India Private Limited, operating Deshaatan / www.deshaatan.com ("Deshaatan", "we", "us" or "our"), collects, uses, stores and shares personal information when you use our Platform, planning tools or travel services.

We are committed to handling personal information responsibly and in accordance with the privacy and data-protection laws applicable to us in India from time to time, including applicable provisions of the Digital Personal Data Protection Act, 2023 and the rules made under it as and when those provisions come into force, together with other applicable information-technology, consumer-protection and legal requirements.

This Policy applies when you:

The information collected depends on how you use Deshaatan.

Name, email address, mobile number, postal address, city, country and account information.

When required to arrange travel, we may collect information about you or other travellers included in your booking, such as:

Health, mobility and similar information will be used only to arrange suitable services and shared only with the Travel Partners who need it for that purpose.

You should only provide another person's information when you are authorised to do so.

When you use our Planning Tools, recommendation features or AI assistant, or speak with a specialist, we may collect information such as budget, departure city, travel dates, trip duration, group composition, interests and destination preferences.

Destinations, travel dates, number of travellers, accommodation preferences, itinerary, activities, transportation requirements, booking history, quotation information, special requests and communications relating to the booking.

Payments may be processed through independent payment gateways, banks or financial service providers. Deshaatan may receive transaction information such as amount paid, payment status, transaction reference, payment method category and refund status.

Where payments are processed directly by a payment provider, complete debit or credit card credentials are processed by that provider rather than by Deshaatan.

If you contact us by email, phone, WhatsApp, chat, social media or another support channel, we may retain relevant correspondence and records necessary to respond to you, manage your Booking or resolve disputes.

Calls with Deshaatan specialists may be recorded for quality, training and dispute-resolution purposes. You will be informed at the start of a recorded call.

When you use our Platform, certain technical information may be collected automatically, including IP address, browser type, device type, operating system, referring pages, pages viewed, session information, approximate location derived from network information, cookies and identifiers, and interaction and analytics data.

Information may be collected:

To respond to enquiries, recommend suitable destinations and itineraries, prepare quotations, customise trips, process bookings, arrange accommodation, transport and activities, issue confirmations, provide support before and during travel, and administer cancellations and refunds.

To send booking confirmations, payment notifications, itinerary updates, service alerts, changes affecting your travel, support messages and other transactional communications.

To understand how travellers use the Platform, improve destination content and itineraries, enhance search, recommendations and Planning Tools, develop new services, measure Platform performance, and detect technical issues.

To secure accounts, prevent payment fraud, investigate suspicious activity, protect travellers and partners, and enforce our legal rights.

To comply with applicable law, respond to lawful requests, maintain accounting or taxation records, address legal claims, and cooperate with competent authorities.

If you use our recommendation tools, trip planner, itinerary builder or AI-assisted travel features, we may process information you provide, such as your destination interests, budget, travel dates, departure city, group composition and preferences, to generate suggestions relevant to your trip.

AI-generated suggestions are intended to assist travel planning and may occasionally be incomplete, outdated or inaccurate. Important travel information should be verified before booking, and you may request assistance from a Deshaatan specialist.

Conversations and information submitted through AI-assisted features may be retained where reasonably necessary to:

Deshaatan may use third-party technology or AI service providers to support these features. Where such providers process personal data on our behalf, we will seek to use appropriate contractual, technical and organisational safeguards consistent with applicable law.

You should avoid entering unnecessary sensitive personal information, passwords, complete payment-card details or identity-document information into an AI chat or planning field unless Deshaatan specifically requests that information through an appropriate process for a legitimate travel purpose.

Where we use your previous enquiries, bookings or stated preferences to personalise recommendations, such use will be carried out in accordance with this Privacy Policy and applicable law.

You may contact us at care@deshaatan.com regarding the personal information associated with your AI-assisted interactions or to exercise rights available to you under applicable law.

Where consent is required under applicable law, we will seek clear consent before processing personal data for the relevant purpose.

Where processing is based on consent, you may withdraw that consent at any time by writing to care@deshaatan.com. Withdrawal does not affect processing lawfully carried out before the withdrawal.

Certain information is necessary to fulfil a Booking. If that information is not provided, we may be unable to provide the requested travel service.

To fulfil your travel arrangements, we may share relevant information with hotels, homestays, tour operators, destination management companies, transport operators, drivers, activity providers, local guides, insurance providers where selected, payment processors, technology providers and other suppliers involved in your requested service.

Only information reasonably required for the relevant purpose is shared.

Independent Travel Partners may process information according to their own legal obligations and privacy practices.

Deshaatan does not sell personal information to third parties.

Deshaatan does not sell, rent or pass your enquiry details to other travel agents or companies for lead generation. Your enquiry is handled by Deshaatan and shared only with Travel Partners needed to fulfil a service you have requested.

Deshaatan may use cookies and similar technologies to keep the Platform functioning, remember preferences, understand Platform performance, analyse usage, improve user experience and measure marketing effectiveness.

Where required by law, optional cookies will be used based on the choices you make through our cookie controls. You may also control cookies using your browser settings.

Deshaatan may use analytics tools to understand visitor behaviour and Platform performance. Analytics providers may process device information, usage events and technical identifiers according to their applicable terms and privacy practices.

Where legally permitted, Deshaatan may send information about destinations, travel guides, packages, offers, new services and other travel-related content.

Marketing communications will provide an easy method to unsubscribe. Opting out of marketing will not stop essential transactional communications about an active enquiry or Booking.

Where you provide your mobile number and use our enquiry or booking services, we may contact you through channels reasonably necessary to respond to your request or administer your Booking.

Promotional communications will be handled in accordance with applicable telecommunications and privacy requirements.

If you refer a friend or family member to Deshaatan, you confirm that they are happy for you to share their contact details with us. We will use those details only to contact them about the referral, and they may ask us to stop at any time.

Travel bookings frequently involve providers located outside India. Where you request international travel, personal information reasonably necessary to fulfil the Booking may be shared with foreign hotels, destination partners, transportation providers or other overseas recipients.

We will handle such transfers in accordance with applicable Indian law. Different countries may have different data protection standards.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for another purpose permitted by applicable law.

Relevant considerations may include the period necessary to:

Different categories of personal information may therefore have different retention periods.

Where applicable law requires deletion after the relevant purpose has been completed or consent has been withdrawn, we will act in accordance with those requirements, subject to any lawful basis or legal obligation requiring continued retention.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or otherwise securely dispose of it.

Deshaatan uses reasonable technical and organisational safeguards, including access controls, authentication, secure hosting, encrypted communications where appropriate, system monitoring, restricted internal access, backups and security procedures.

No internet transmission or electronic storage method is completely secure, and absolute security cannot be guaranteed.

If a personal data breach occurs, Deshaatan will take reasonable containment and remediation measures and will notify affected individuals and the competent authority where required by applicable law.

Depending on the law applicable at the relevant time and the provisions then in force, you may have rights in relation to your personal data.

These may include the right to:

Certain rights may become available only when the relevant statutory provisions come into force.

We may need to verify your identity before acting on a request. We may also retain information where continued retention is required or permitted by law, notwithstanding an erasure request.

To exercise an applicable privacy right or raise a privacy grievance, contact:

Email: care@deshaatan.com

We will handle requests within the timelines prescribed by applicable law.

Deshaatan does not permit a minor to independently enter into a travel-booking contract.

A parent, legal guardian or other authorised adult may provide information relating to a child where reasonably necessary to plan or arrange family travel.

Where applicable data-protection law requires parental or guardian consent, age verification, additional safeguards or other conditions before children's personal data may be processed, Deshaatan will implement those requirements when applicable.

Deshaatan does not use children's personal data for targeted advertising or behavioural monitoring directed at children.

Information relating to a child will be used only for legitimate purposes associated with the requested service or as otherwise permitted by applicable law.

You are responsible for ensuring that information supplied to Deshaatan is accurate. Please notify us if information relevant to an active Booking needs to be corrected. Incorrect traveller information may result in booking problems or supplier charges.

Our Platform may link to hotel websites, tourist attractions, government websites, social networks, payment providers or other independent websites. Their privacy practices are governed by their own privacy policies.

Interactions with Deshaatan through social-media platforms may also involve processing by the relevant social-media provider.

We may update this Privacy Policy to reflect changes in our services, technologies, business practices or applicable laws. The latest version will be published on this page with the revised "Last Updated" date. Where required, material changes will also be communicated through appropriate additional means.

For privacy questions, personal-data requests or grievances, contact:

Deshaatan / Aurven Travel Commerce India Private Limited

Registered Address: Cabin 21, Ground Floor, H-187, Lohia Rd, H Block, Sector 63, Noida, Uttar Pradesh 201301

Privacy Contact / Grievance Officer: [Grievance Officer Name]

Email: care@deshaatan.com

Phone: 07065780780

We will acknowledge and address privacy requests and grievances in accordance with the timelines and procedures required under applicable law. Where no specific statutory timeline applies, we will nevertheless seek to respond within a reasonable period.