TERMS AND CONDITIONS

Welcome to Deshaatan.

These Terms and Conditions ("Terms") govern your access to and use of www.deshaatan.com, its mobile interfaces, applications, communication channels, planning tools and related services (collectively, the "Platform").

The Platform is owned and operated by Aurven Travel Commerce India Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at Cabin 21, Ground Floor, H-187, Lohia Rd, H Block, Sector 63, Noida, Uttar Pradesh 201301 ("Deshaatan", "we", "us" or "our").

By accessing the Platform, creating an account, using our planning tools, submitting an enquiry, consulting a Deshaatan specialist, requesting a quotation, making a payment or booking any travel service through Deshaatan, you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, you should not use the Platform or make a booking through Deshaatan.

Deshaatan is a travel discovery, planning and booking platform that helps travellers discover, understand, plan and book journeys. Deshaatan may provide:

Certain services may be designed, packaged or coordinated by Deshaatan, while other services may be delivered independently by third-party travel service providers.

Deshaatan believes travellers should understand what they are buying before they book it. Accordingly, we commit to the following:

For these Terms:

You must be at least 18 years old and legally capable of entering into a binding contract to make a booking through Deshaatan.

A person making a booking on behalf of other travellers confirms that:

Bookings may include children or minors when made by a parent, legal guardian or other authorised adult.

Deshaatan's role may vary depending on the product or service selected.

Destination guides, articles, suggested itineraries, cost guides, estimated budgets, travel tips, photographs, maps and other informational content are provided to help travellers make informed planning decisions.

Travel conditions can change. Users should independently verify critical information such as operating hours, entry requirements, road conditions, permits, weather conditions and local regulations before travelling.

Deshaatan's guides are written to help travellers make decisions. Where content is sponsored, created in partnership with a Travel Partner, or contains affiliate links, this will be clearly disclosed on the relevant page.

For certain accommodation, transport, activities or other independently supplied services, Deshaatan may act as an intermediary or booking facilitator between the User and the relevant Service Provider.

The actual service is provided by the applicable Service Provider and may also be subject to that provider's own terms and policies.

Where Deshaatan creates or coordinates a complete travel package, we arrange several services as part of a combined itinerary. Individual components may nevertheless be delivered by independent hotels, drivers, guides, activity companies and other Travel Partners.

When selecting and working with Travel Partners, Deshaatan considers factors such as service quality, reliability, safety practices, customer feedback and problem-resolution history, based on information reasonably available to us. Selection of a Travel Partner does not constitute a guarantee that every aspect of an independently delivered service will be free from disruption, error or other issues outside Deshaatan's reasonable control.

Travellers may consult Deshaatan destination specialists for advice on destinations, itineraries, accommodation and travel planning. Our specialists provide recommendations in good faith based on their knowledge and the information you share.

Final travel decisions remain yours. Advice does not become a binding commitment unless it is included in your confirmed quotation or Booking Confirmation.

Deshaatan may offer Planning Tools such as trip cost calculators, itinerary builders, destination comparisons, recommendation engines and AI-assisted travel planning.

Outputs from these tools are estimates and suggestions intended to support planning. They are not quotations or confirmed bookings. AI-generated suggestions may occasionally be incomplete or inaccurate, and you may request a review by a Deshaatan specialist before booking.

A quotation may include travel dates, number of travellers, proposed itinerary, accommodation, transportation, activities, meals, inclusions, exclusions, taxes, payment schedule, cancellation terms and other booking-specific conditions.

A quotation is subject to availability until the required payment has been received and the booking has been confirmed.

Unless specifically stated otherwise, submission of an enquiry or quotation request does not guarantee availability or pricing.

After payment and confirmation, the final confirmed quotation/itinerary, Booking Confirmation and these Terms together form the agreement applicable to the Booking.

Any item not expressly included in the confirmed itinerary or quotation should be treated as excluded.

Prices displayed on the Platform may be per person, per room, per vehicle, per activity, per package, or based on another unit expressly displayed with the product.

Indicative prices, "starting from" prices and estimated package costs may change depending on travel dates, availability, group size, accommodation category, transportation, seasonal demand, taxes or supplier rates.

Before payment, your quotation or checkout page will show the total price payable, including applicable taxes, along with a clear statement of inclusions, exclusions and any amounts payable directly at the destination.

The final price will be the price stated in the confirmed quotation or checkout page, subject to any clearly disclosed amendments.

Applicable GST, statutory taxes, destination taxes, entry fees, permit fees, tourism fees or other charges may apply.

Certain charges may be payable directly by the traveller to hotels, local authorities or other service providers. Where known to us, such charges will be disclosed in your quotation.

Charges not expressly included in your Booking Confirmation are not included in the package price.

Bookings may require full advance payment, or payment according to a specified instalment schedule.

A booking will not be considered fully confirmed until the required payment has been received and confirmation has been issued.

Payments may be processed through third-party payment gateways, banks or financial service providers.

Failure to make a required payment within the specified time may result in cancellation or loss of reserved inventory. Any resulting cancellation charges or supplier penalties, as disclosed in your booking conditions, may be payable by the User.

Travel inventory is dynamic. Hotel tariffs, transportation charges, activity prices, taxes and other supplier rates may change before a booking is confirmed.

Deshaatan reserves the right to revise an unconfirmed quotation if supplier prices or availability change. Any revised quotation will be shared with you before payment is requested.

Once a Booking has been confirmed, any changes will be handled according to the confirmed booking conditions and applicable law.

Cancellation conditions may vary between packages and Service Providers. The cancellation policy stated in your quotation or Booking Confirmation will apply to your Booking and will be shown to you before payment.

Cancellation charges may include amounts retained by hotels, transport providers, activity operators, other suppliers, payment service providers, and Deshaatan for work already undertaken or non-recoverable costs, where applicable and disclosed.

Certain bookings may be fully or partially non-refundable. Such bookings will be clearly identified before payment.

Where a refund is due under the applicable cancellation or booking conditions, Deshaatan will process or facilitate the refund within a reasonable period and in accordance with applicable law.

Where the refundable amount is held by Deshaatan, we will initiate the applicable refund after the cancellation and refundable amount have been confirmed.

Where the refundable amount is dependent on a Travel Partner, Deshaatan will make reasonable efforts to obtain the amount from the relevant Travel Partner and will initiate the applicable refund after the corresponding amount has been received or otherwise becomes payable by Deshaatan.

We will keep you reasonably informed where a supplier-dependent refund is materially delayed.

After a refund has been initiated, additional processing time may be required by banks, card networks, UPI providers, payment gateways or other financial institutions. Such external processing time is outside Deshaatan's direct control.

Non-refundable supplier charges, cancellation charges, payment-processing charges, taxes or other amounts may be deducted only where permitted by applicable law and disclosed in the applicable booking or cancellation conditions.

Where a specific refund timeline is stated in your confirmed quotation, Booking Confirmation or cancellation policy, that timeline will apply subject to applicable law.

Requests to modify travel dates, traveller names, number of travellers, accommodation, vehicles, destinations, activities or itinerary are subject to availability.

Additional charges, supplier penalties and differences in prevailing rates may apply and will be communicated before the modification is confirmed.

A requested modification is not confirmed until Deshaatan provides written confirmation.

Travel arrangements may occasionally need to be changed because of circumstances including supplier unavailability, hotel overbooking, operational issues, road closures, weather, safety concerns, government restrictions, natural disasters or other circumstances beyond reasonable control.

Where this happens, Deshaatan will inform you as soon as reasonably possible and may offer an alternative service, comparable accommodation, a modified itinerary, rescheduling, applicable credit or an applicable refund.

The appropriate solution will depend on the affected service, circumstances, supplier policy and applicable law.

Accommodation photographs, room descriptions, star classifications, amenities and facilities may be supplied by hotels or other sources. Facilities may change without prior notice.

Standard hotel policies relating to check-in, check-out, security deposits, identification, additional guests, extra beds, meals, pets and property rules will apply.

Where a confirmed property becomes unavailable, reasonable efforts will be made to arrange a comparable alternative, subject to availability.

Transport services may be provided by independent transport operators.

Vehicle type may be specified by category rather than a particular registration number or model.

Travel time is affected by traffic, weather, road conditions, government restrictions and local conditions. Estimated travel times shared by Deshaatan are indicative.

Travellers are responsible for their personal belongings during transportation.

Any arrangement made directly between the traveller and a driver or transport operator outside the confirmed itinerary is independent of Deshaatan unless expressly approved by us.

Participation in activities may be subject to age restrictions, height or weight restrictions, health and fitness requirements, safety rules, weather conditions, permits or operator instructions.

Travellers must comply with the instructions of the activity provider. A provider may refuse participation where reasonably necessary for safety or legal reasons.

Travellers are responsible for carrying all documents required for their journey, including where applicable government-issued identification, passport, visa, permits, tickets, medical documentation, driving licence and other legally required documents.

Unless specifically included in your booking, Deshaatan is not responsible for obtaining passports, visas or regulatory permissions.

Where Deshaatan assists with a permit or visa-related process, final approval remains solely with the relevant government authority.

Users must provide accurate names, ages, contact information, identification details and other information reasonably required to complete the booking.

Names should match applicable government identification and travel documents.

Costs or losses arising from incorrect information supplied by the User may be payable by the User.

Travellers are responsible for assessing whether a destination, itinerary or activity is suitable for their individual circumstances. Our specialists can share practical information to help with this assessment.

Any relevant medical condition, mobility requirement, dietary requirement or accessibility need that may affect delivery of the trip should be disclosed before booking where assistance is required.

Deshaatan does not provide medical advice. Travellers should consult an appropriate professional where necessary.

Travellers are encouraged to obtain suitable travel insurance covering trip cancellation, medical emergencies, accidents, baggage loss, delays, emergency evacuation and other travel-related risks appropriate to their journey.

Unless expressly stated otherwise, travel insurance is not included in the package price.

Travellers must comply with applicable laws, property rules and reasonable instructions issued by Service Providers.

Deshaatan or a Service Provider may refuse or terminate a service where a traveller engages in unlawful activity, creates a material safety risk, seriously disrupts other travellers, damages property, or abuses staff, partners or other individuals.

Any resulting costs may be payable by the traveller responsible.

Deshaatan will not be responsible for failure or delay caused by events beyond its reasonable control, including natural disasters, extreme weather, flood, earthquake, wildfire, epidemic or pandemic, war, terrorism, civil disturbance, strikes, government restrictions, border closures, transportation disruption, road closures, major infrastructure failure or similar events.

Where such an event affects a Booking, Deshaatan will make reasonable efforts to assist with available alternatives, rescheduling or supplier refunds, as applicable.

Additional costs resulting from such events may be payable by the traveller unless otherwise required by law.

Deshaatan aims to keep travel information useful, practical and reasonably accurate. However, destinations, tariffs, schedules, regulations, opening hours and local conditions can change.

Content on destination pages, itineraries, cost guides or Planning Tools should not be treated as a guarantee that a particular service, price or condition will be available during your trip.

The final Booking Confirmation governs purchased services.

Users may be able to submit reviews, photographs, comments, travel stories or other content.

By submitting content, you confirm that:

You grant Deshaatan a worldwide, non-exclusive, royalty-free licence to host, reproduce, display, format and use such content in connection with operating and promoting Deshaatan, subject to applicable law. You retain ownership of your original content and may request its removal.

Deshaatan will not publish fake reviews, will not remove reviews solely because they are negative, and will clearly identify any review that was incentivised or submitted in exchange for a benefit.

Deshaatan may remove content that violates these Terms or applicable law.

Unless otherwise indicated, the Deshaatan name, logo, branding, website design, original text, destination guides, itineraries, cost guides, comparisons, graphics, software, Planning Tools and other original material are owned by or licensed to Aurven Travel Commerce India Private Limited.

You may use the Platform for personal and non-commercial travel planning.

You may not, without written permission:

Third-party trademarks, photographs and material remain the property of their respective owners. Further details are set out in our Copyright and Intellectual Property Policy.

The Platform may contain links to websites or services operated by third parties. Deshaatan does not control those third-party platforms. Your interaction with them may be governed by their own terms, privacy policies and commercial conditions.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded under applicable law.

Subject to applicable law, Deshaatan will not be liable for indirect, incidental, special or consequential loss resulting from circumstances outside its reasonable control.

For independently supplied travel services, liability relating to the actual performance of that service may rest with the Service Provider responsible for delivering it. Even in such cases, Deshaatan will act as your first point of contact and make reasonable efforts to help resolve issues with that provider.

Where Deshaatan is legally liable in relation to a particular Booking, any contractual limitation will be interpreted consistently with applicable consumer law.

To the extent permitted by applicable law, you agree to indemnify Deshaatan against third-party claims resulting directly from:

Deshaatan may refuse, cancel, suspend or investigate transactions involving suspected fraud, identity misuse, unauthorised payments, platform abuse, illegal activity, or manipulation of promotions or booking systems.

Where appropriate, relevant information may be provided to banks, payment providers or lawful authorities.

On-trip support: Your Booking Confirmation will include a contact number for assistance during travel.

If you experience a problem during a trip, please notify Deshaatan as soon as reasonably possible so that we can attempt to resolve the issue while you are still travelling.

Post-trip complaints should include your Booking ID, traveller details, a description of the issue, and relevant photographs, receipts or supporting evidence.

Complaints may be submitted to: care@deshaatan.com or 07065780780

We will acknowledge complaints within 48 hours and aim to resolve them within one month of receipt. Traveller feedback is reviewed by Deshaatan's leadership to improve our services and Travel Partner selection.

Personal information collected through Deshaatan is handled in accordance with our Privacy Policy, which forms part of the overall terms governing use of the Platform.

These Terms shall be governed by the laws of India.

Subject to applicable consumer protection laws and other mandatory legal rights, disputes shall be subject to the jurisdiction of the competent courts at Noida, Uttar Pradesh.

Nothing in this clause limits any statutory right that a consumer may have to approach an appropriate consumer commission, regulator or other legally competent authority.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to operate to the fullest extent permitted by law.

Deshaatan may update these Terms to reflect changes in our services, business practices, technology or applicable law. The latest version will be published on the Platform with its updated effective date.

Material changes affecting confirmed bookings will be handled according to applicable law and the terms applicable when the booking was confirmed.

For questions regarding these Terms or your Booking, contact:

Deshaatan / Aurven Travel Commerce India Private Limited

Cabin 21, Ground Floor, H-187, Lohia Rd, H Block, Sector 63, Noida, Uttar Pradesh 201301

Email: care@deshaatan.com

Phone: 07065780780

For consumer grievance matters:

Grievance Officer: [Grievance Officer Name]

Email: care@deshaatan.com

Phone: 07065780780

Address: Cabin 21, Ground Floor, H-187, Lohia Rd, H Block, Sector 63, Noida, Uttar Pradesh 201301